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There is no exchange policy as per customer's liking or disliking of the product since all outfits are made to order for our esteemed customers.
There is a no –return policy if a customer of Farida Hasan received their online order, and does not like it (without any fault/defect in the product). Moreover, if a customer wants to exchange the size, he/she shall only be eligible for exchange if they have notified the online store within maximum 24 hours of receiving the product (the customer would be liable to pay for shipping in this case).
All formals due to non-payment are not eligible for a refund. The customer is provided 7 days notice to pay. No refund of the advance payment.